If you haven’t yet subscribed to touch’s latest offers allowing you to call one local number for free between 8PM and 4AM throughout the month of Ramadan, then don’t bother trying since they’re no longer accepting new subscriptions according to the above screenshot by AlloFail group on Facebook. As if touch really needed to give people an additional reason to complain more…
fail
Oh no! I was going to try requesting today š
Dear MTC,
Tried to subscribe to Ramadan offer but too bad it said I CAN NO LONGER SUBSCRIBE CUZ IT REACHED THE MAX. NBR !!! FUNNY!
However, is that even an acceptable excuse to offer a service so heavily advertised to some users and not for others? Why didnāt they mention itās a first-come first-served basis which it turned out to be? Even that wouldnāt be acceptable.
Either offer a service to all your users or donāt offer it at all. If you know for a fact that your infrastructure is beyond horrible, which I believe MTC Touch knows, then simply donāt flaunt anything unlimited to your customers until you can own up to it and offer it to all customers. Mesh neis bsamne w neis bzeit.
Didnāt MTC Touch even consider in its plans that people would jump on the offer? If not, then they seriously need new people in charge of all their departments. If they knew their network would be overloaded and they still went with the offer, then that shows exactly how little they care about their customers. Again, not surprising.
āIn My New World,ā dear MTC Touch Lebanon, when Iām offered a service, I get it. Maybe you should have used that approach in your campaign?
They knew that offer would be too much. After all Lebanese have been paying for the most expensive service in the world. They felt we don’t deserve it as much.
OR give an offer correctly or don’t give it from the beginning. Touch fails in this. Black point for that.